Reduce friction after onboarding
CoWalk helps users complete real work inside the product with contextual guidance, in-product answers, and next-best-step recommendations.
The challenge
Adoption breaks in the middle of real work
Customers do not struggle because they lack documentation. They struggle when they hit friction while trying to complete an actual task and have to stop, search, ask support, or wait for a call.
What CoWalk does
Help users move forward in the moment they need it
CoWalk supports users inside the workflow itself.
- Guide users step by step through important tasks
- Automate selected actions on the user’s behalf
- Answer user-initiated questions in context
- Help users get past blockers in the moment
- Highlight relevant features when they fit the workflow
- Detect when a user is stuck or hesitant
- Reduce the need for docs, tickets, and follow-up meetings
In-product support deflection
Resolve routine issues before they become tickets
Many support interactions are really moments of friction, confusion, or missing context.
CoWalk helps users inside the product before those moments turn into escalations.
Why it matters
Support the user while they are trying to succeed
The more help happens in the product, the more likely users are to complete workflows, adopt value-driving features, and keep moving.
And because CoWalk engages all customer users directly, not just the main stakeholder, adoption becomes broader and less fragile across the account.
Outcomes
Improved workflow completion
Stronger feature adoption
Fewer repetitive support questions
Lower load on CS and support teams
Stronger stickiness across the customer organization