Turn product signals into expansion and retention action
CoWalk detects readiness, risk, and next-best actions from in-product behavior, then engages users at the right moment inside the product.
The challenge
Teams often see the signal, but not in time to act on it
Expansion opportunities and renewal risks show up in product behavior long before a meeting is scheduled. But most teams only see the signal in a dashboard after the moment has passed.
What CoWalk does
Act on product signals while the customer is still in the product
- Detect when a customer is ready for the next level of value
- Identify engagement patterns linked to expansion potential
- Notice risk signals early
- Prompt the right next step inside the product
- Hand off context and recommendations to the right human when needed
Expansion
Reach out when the user is ready to grow
Instead of pushing generic upgrade messaging, CoWalk responds to actual maturity and usage signals.
Retention
Surface risk before it becomes churn
When usage drops, workflows stall, or key behaviors disappear, CoWalk can guide, re-engage, or escalate early.
Why broader user reach matters
Stronger accounts do not depend on one internal champion
CoWalk gives you a direct channel to engage the full set of users inside the customer organization. That makes it easier to build deeper adoption, uncover more feedback, and reduce the risk that the account depends on one or two people.
Outcomes
Stronger expansion motion
Better retention coverage
More timely customer conversations
Better alignment between product behavior and revenue action
More resilient account stickiness